Revolutionize your customer relationships with CX specialists who master design thinking, customer journey mapping, and omnichannel strategies. Learn methodologies to create memorable experiences that generate loyalty and advocacy.
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Jorge Mas
Strategic Retail Consultant, Founder of Crearmas, and Former CEO of Mas Gourmets
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Juan Bernárdez
Brand strategist. Expert in non-traditional market research. Founder & Chief Strategy Officer of White Rabbit FCB
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Andrea Arnau
Founder and CEO de CPT Investments Investor Shark Tank Colombia and Shark Tank México
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Jeremy Gutsche
Expert in Creativity, Innovation, Management and Artificial Intelligence
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Customer experience is the most important competitive differentiator in commoditized markets. Our specialized speakers, including CX strategists and service designers, master methodologies for mapping critical touchpoints, measuring satisfaction and effort scores, and designing experiences that exceed expectations. They have revolutionized customer experiences by significantly increasing NPS, implementing successful customer success programs, and developing omnichannel strategies that improved retention and lifetime value. Their presentations include real case studies of successful CX transformations, techniques for building customer-centric cultures, and frameworks for continuously measuring and optimizing customer experiences, providing tools for sustainable competitive advantages based on exceptional experiences.
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