CEO
customer experience
customer service
Founder
organizational development
out of the box
For over three decades, Mike Wittenstein has successfully guided leaders and teams through periods of profound change, establishing himself as an expert in customer experience and digital transformation. His story-driven process clarifies strategic ideas, enhances brands, and creates exceptional customer experiences. A serial innovator, Mike founded one of the world’s first digital agencies (GALILEO), led customer experience practices at IBM, and created Storyminers, a consultancy focused on strategy, experience, and storytelling. His expertise spans industries from retail and healthcare to technology and hospitality, offering insights on design thinking, storytelling, innovation, employee experience, service design, and strategic communications.
Throughout his career, Mike has partnered with global companies like AT&T, Adobe, Apple, Chick-fil-A, Delta Airlines, Holiday Inn, and IBM, as well as institutions such as the University of Phoenix and Piedmont Hospital. His insights have enabled clients to generate nearly $2 billion in added value. A renowned speaker, experience designer, and consultant, Mike’s international work spans 24 countries. Fluent in four languages —English, Portuguese, Spanish, and Russian— he brings cultural sensitivity and adaptability to diverse audiences. As the founder and managing partner of Storyminers, Mike now helps mid-market companies achieve higher operational performance and profitable exits, blending story, strategy, experience design, and technology.
Mike Wittenstein’s talks are inspiring and results-oriented, blending captivating storytelling with practical strategies for immediate implementation. Known for his accessible and positive style, he excels in live, virtual, and hybrid settings, simplifying complex concepts and fostering a supportive atmosphere for organizational change.
Learn how companies can anticipate and shape their future by leveraging storytelling. In this talk, Mike guides organizations in crafting “future stories” that envision change and drive team alignment. Attendees will explore techniques to bring strategic visions to life, harnessing the power of storytelling to fuel organizational success.
Mike reveals the secrets behind the world’s most impactful customer experiences, sharing real cases from various industries. Through examples from global brands, attendees gain insight into the core elements that create memorable and distinctive experiences, discovering how to apply these principles within their own organizations to stand out in the market.
Focusing on emerging trends and technologies, Mike explores the future of customer experience. From digitalization to advanced personalization, this session details how organizations can adapt and lead in a constantly evolving environment. Mike provides valuable insights on evolving customer experiences to exceed market expectations.
An inspiring talk on leading major organizational changes. Mike breaks down the essential steps for tackling and executing large-scale transformations, regardless of company size. With a focus on strategic clarity and collaboration, attendees learn how to “break big things” and achieve ambitious goals.
If you’re looking for an inspiring and strategic talk on customer experience, digital transformation, or innovation, you can book Mike Wittenstein through Thinking Heads. As one of the leading figures in customer experience, Mike offers an expert perspective on leveraging storytelling and experience design to drive meaningful change. Contact Thinking Heads today for more information and to secure his participation in your next event.
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Contact us
MADRID
+(34) 91 310 77 40
MIAMI
+1 (305) 424 13 20
Seoul
© Thinking Heads, 2025
MADRID
+(34) 91 310 77 40
+(34) 91 310 77 40
MIAMI
+1 (305) 424 13 20
SEOUL
+(34) 91 310 77 40