Expert Speakers in Customer Experience

Revolutionize your customer relationships with CX specialists who master design thinking, customer journey mapping, and omnichannel strategies. Learn methodologies to create memorable experiences that generate loyalty and advocacy.

All our Experts: Customer Experience

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Marco Trada

International Digital Commerce Leader & eCommerce Strategist

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Steven Van Belleghem

Bestselling author and global customer experience expert

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Laureano Turienzo Esteban

President of the Spanish Retail Association (AER)

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Benoit Mahé

Founder and CEO of Capkelenn, Creator of the Retail Coaching Method

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Neil West

Head of Apple Services and Apple Music (2006-2023). Innovator and Digital Expert. TEDx speaker.

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Andrea Iorio

Digital Transformation Speaker and Best-Selling Author | formerly at Tinder, L'Oréal Brasil

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Michael Landers

Global Director of Learning & Development at Culture Crossing. Expert in Customer Experience.

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Borja Martín

Data & Marketing driven decisions expert. Entrepreneur, business school professor, and author.

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Karl Lillrud

World Renowned Expert in Online Consumer Behavior and a Global Top 50 eCommerce Experts.

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José Serrano

CEO of Izo Spain. Expert in customer experience.

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Book the best Speakers on Customer Experience

Customer experience is the most important competitive differentiator in commoditized markets. Our specialized speakers, including CX strategists and service designers, master methodologies for mapping critical touchpoints, measuring satisfaction and effort scores, and designing experiences that exceed expectations. They have revolutionized customer experiences by significantly increasing NPS, implementing successful customer success programs, and developing omnichannel strategies that improved retention and lifetime value. Their presentations include real case studies of successful CX transformations, techniques for building customer-centric cultures, and frameworks for continuously measuring and optimizing customer experiences, providing tools for sustainable competitive advantages based on exceptional experiences.

EXPERTS

Go-to opinion leaders on cutting-edge topics.

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