Stan Phelps

What Are His Conferences Like?

Stan Phelps’ conferences are known for their inspiring approach and high-value content, blending deep insights into customer loyalty and satisfaction with practical, actionable strategies. His dynamic and engaging style ensures a memorable experience for attendees, who gain key tools to create positive impact for both customers and employees. Phelps stands out for offering fresh perspectives on how companies can differentiate themselves in a crowded market, addressing topics from technology to organizational culture’s importance.

Selection of Conferences

Little Things Make the Biggest Difference in Creating WOW

This talk explores how small details are essential in creating memorable customer experiences. Stan Phelps introduces the 10 types of “Purple Goldfish” that companies can use to add value or reduce friction at every touchpoint.

Go Beyond Dollars to Drive Employee Engagement

Phelps introduces “Green Goldfish,” 15 ways to boost employee engagement through small extras that foster efficiency, empowerment, and loyalty, proving that employee well-being is key to business success.

Embrace Purpose to Win Hearts, Minds, and Profits

This talk covers how companies can embrace purpose as a driver of engagement and growth, demonstrating how connecting with purpose can translate into profits and a positive societal impact.

Leverage Technology to Drive Both Profits and Prophets

Phelps explains how technology can be a key differentiator to enhance customer satisfaction, strengthen loyalty, and create a competitive edge in today’s market.