Blake Morgan is a futurist and internationally renowned speaker on customer experience, known for her innovative approach and ability to anticipate trends that will transform the business landscape. She is the author of two books on customer experience, including the bestselling “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins), highlighted by Business Insider as essential reading for executives adapting to change. With a forward-thinking perspective, Blake Morgan helps companies stay ahead in an ever-evolving market by providing practical solutions and guiding principles to create exceptional customer experiences.
Blake Morgan has a strong background as an educator, writer, and consultant in customer experience. She is a guest lecturer at Columbia University and the University of California, San Diego, and serves as an adjunct professor in Rutgers’ Executive Education MBA program. Morgan is a regular contributor to Forbes, where she shares articles offering innovative insights on customer experience and business evolution. Her expertise and insights have positioned her as a leading voice in the field, offering a forward-looking, strategic view on how businesses can thrive in today’s competitive environment.
Blake Morgan’s conferences are inspiring, practical, and deeply analytical, focusing on how companies can adapt to a changing landscape to secure long-term success. Her dynamic and engaging style, backed by her experience and knowledge, provides attendees with actionable strategies to enhance customer experience and build lasting relationships. With a focus on innovation and disruption, Morgan shows companies how to lead in a customer-centered market, delivering added value and standing out from the competition.
In this talk, Blake Morgan explores the future of customer experience and how companies can stay ahead of market changes. Through key principles and innovative strategies, Morgan demonstrates how to create experiences that not only meet but exceed customer expectations, driving loyalty and sustained growth.
Blake Morgan addresses the impact of innovation and disruption on customer interactions. She presents valuable insights on how organizations can leverage technology and emerging trends to deliver unique experiences that set their brands apart. Morgan shares examples of companies that have achieved meaningful results by adopting a forward-thinking approach to innovation.
In this talk, Blake Morgan reveals how customer-centered leadership can transform an organization. Through organizational culture, empathy, and collaboration, Morgan teaches how to create exceptional customer experiences that strengthen customer loyalty. Ideal for leaders looking to inspire their teams and build strong relationships with customers.
If you’re looking for an inspiring, customer-focused talk, you can book Blake Morgan through Thinking Heads. As one of the leading futurists in customer experience, Blake offers a strategic vision on how companies can stand out and succeed in a customer-centered market. Contact Thinking Heads today for more information and to secure her participation in your next event.
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