Expert Speakers in Customer Experience

Revolutionize your customer relationships with CX specialists who master design thinking, customer journey mapping, and omnichannel strategies. Learn methodologies to create memorable experiences that generate loyalty and advocacy.

All our Experts: Customer Experience

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Jorge Mas

Strategic Retail Consultant, Founder of Crearmas, and Former CEO of Mas Gourmets

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Luis María Huete

Management guru, IESE Business School professor and author

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Juan Bernárdez

Brand strategist. Expert in non-traditional market research. Founder & Chief Strategy Officer of White Rabbit FCB

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Coro Saldaña

Senior Retail and Fashion Advisor at Accenture

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Keith Ferrazzi

Motivational Speaker

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Andrea Arnau

Founder and CEO de CPT Investments Investor Shark Tank Colombia and Shark Tank México

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Adolfo Fernández Sánchez

Global Product Strategy & Operations @ TikTok

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Jeremy Gutsche

Expert in Creativity, Innovation, Management and Artificial Intelligence

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Scott Greenberg

The NEXT-LEVEL Business Speaker

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Jonatan Loidi

Founder and CEO for all LATAM of the international consultancy GrupoSet

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Book the best Speakers on Customer Experience

Customer experience is the most important competitive differentiator in commoditized markets. Our specialized speakers, including CX strategists and service designers, master methodologies for mapping critical touchpoints, measuring satisfaction and effort scores, and designing experiences that exceed expectations. They have revolutionized customer experiences by significantly increasing NPS, implementing successful customer success programs, and developing omnichannel strategies that improved retention and lifetime value. Their presentations include real case studies of successful CX transformations, techniques for building customer-centric cultures, and frameworks for continuously measuring and optimizing customer experiences, providing tools for sustainable competitive advantages based on exceptional experiences.

EXPERTS

Go-to opinion leaders on cutting-edge topics.

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