Raúl Amigo is a visionary in experience design and a global leader in customer experience. As founder of UMUNTU CX DESIGN in Miami, he has transformed how organizations understand and impact their customers through a unique methodology that blends technology, artificial intelligence, and storytelling. Recognized for creating deep emotional connections between people and brands, Raúl leads projects delivering memorable results for top international companies.
With a background in engineering and an MBA in International Business, Raúl Amigo began his career in telecommunications, holding key positions at Verizon, Motorola, and Nokia. He became Nextel’s youngest Vice President at 34, founded his first tech company in the US at 38, and created The Omnichannel Agency in 2007, later integrated into Omnicom. In 2015, he launched UMUNTU CX DESIGN, driving innovation for clients such as Google, Mastercard, and Oracle. He has authored six books, some with prologues by industry icons like Philip Kotler and Don Peppers, and teaches at universities across America, Europe, and Asia. He is a sought-after keynote speaker on innovation, retail, and marketing.
Raúl Amigo’s talks stand out for their innovative, disruptive approach, blending technology, storytelling, and hands-on experience. His inspiring, dynamic style targets both business leaders and creative teams, covering customer experience, innovation, digital transformation, and marketing. Audiences gain real tools and cases to transform relationships between brands and clients.
Discover how companies can create outstanding experiences through the UMUNTU methodology, combining technology, emotions, and customer-centric design for disruptive results.
An analysis of trends and challenges in the digital era to create authentic connections between people and brands, leveraging AI, data, and creativity.
A perspective on how emotional design and technology combine to create lasting engagement, based on his experience and internationally recognized books.
If you are looking for an inspiring and disruptive speaker for your next event or conference on innovation, customer experience, or digital transformation, you can book Raúl Amigo through Thinking Heads. As one of the most prominent figures in experience design and marketing, Raúl delivers a dynamic and professional presentation that ensures the best experience for your audience. Contact Thinking Heads today to learn more and secure his participation in your upcoming event or conference.
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