Expert Speakers in Customer Experience

Revolutionize your customer relationships with CX specialists who master design thinking, customer journey mapping, and omnichannel strategies. Learn methodologies to create memorable experiences that generate loyalty and advocacy.

All our Experts: Customer Experience

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Ken Hughes

Leading Shopper & Consumer behaviouralist Marketing & Advertising Guru

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Becky Simpson

Founder of Chipper Things

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Gabriel Vallejo López

Expert in customer service. Lawyer and Colombian politician

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Antonio Moar

Consultant and trainer specializing in managerial transformation.

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Stan Phelps

Cutomer Experience and Employee Engagement Expert

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David Bell

Expert in Digital Marketing and E-Commerce

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Jonas Kjellberg

Managing Director of Skype (2003-2007). Entrepreneur and investor. Customer Experience Specialist

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Juan José Peso Viñals

Expert in Marketing, Innovation and Customer Management.

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Steve Thomson

Managing Director of the Engagement Lab’s UK office

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Brett King

Expert in innovation, customer management, strategy, finance and best-selling author.

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Book the best Speakers on Customer Experience

Customer experience is the most important competitive differentiator in commoditized markets. Our specialized speakers, including CX strategists and service designers, master methodologies for mapping critical touchpoints, measuring satisfaction and effort scores, and designing experiences that exceed expectations. They have revolutionized customer experiences by significantly increasing NPS, implementing successful customer success programs, and developing omnichannel strategies that improved retention and lifetime value. Their presentations include real case studies of successful CX transformations, techniques for building customer-centric cultures, and frameworks for continuously measuring and optimizing customer experiences, providing tools for sustainable competitive advantages based on exceptional experiences.

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Go-to opinion leaders on cutting-edge topics.

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