Rodrigo Fernández de Paredes

CEO Xcustomer Group.
Expert in Customer Experience.

Language:

English, Spanish

Who is Rodrigo Fernández de Paredes?

Rodrigo Fernández de Paredes is an international consultant and keynote speaker.

Executive Director of Xcustomer Group, integrated by CX Latam Institute (training), Xcustomer360 (consulting) and Metrix365 (internal and external customer voice and standards measurement software).

What can you expect from a conference with Rodrigo Fernández de Paredes?

His conferences stand out for motivating the audience to deploying strategies focused on Customer Experience to differentiate themselves from the competition and generate an impact on the company's bottom line.

As an expert in Customer Experience management and measurement, Rodrigo encourages the business audience to develop empathy with the customer to offer a service and product according to their needs.

Rodrigo Fernández de Paredes’s career and contribution to society:

Rodrigo Fernández de Paredes directs the CXDM Customer Experience Design & Management Certification program (Centrum Pucp).

He is the creator of the CXDM International Certification: Customer Experience Design & Management, delivered openly and In-House in 12 countries. Co-creator of the CX Software Xcustomer360, which measures and manages the customer experience with online results.

He has worked in consulting and/or training projects with The Ritz-Carlton (Spain), Banco Davivienda and Grupo Uribe (Colombia), ARS Humano (Dominican Rep.), Claro (Ecuador), Belcorp, Etna, Contugas (Peru), ARGOS (Panama, Honduras and Dominican Rep.) among other companies, contributing to the improvement of their customer's experience.

MBA from ESAN, Postgraduate studies in Relationship Marketing - CRM, UPC. Postgraduate professor at Universidad ICESI and Universidad de los Andes (Colombia), Centrum, ESAN, Universidad Pacifico (Peru) and Panamerican Business School (Guatemala).

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