Doug Lipp

What Are His Conferences Like?

Doug Lipp’s presentations are dynamic, highly interactive, and customized to address the unique culture of each organization. Doug meticulously researches each company before his presentations, ensuring that his content resonates meaningfully with the audience. His talks focus on how a company’s current culture impacts business performance, offering practical strategies to strengthen cultural foundations built on leadership, teamwork, and innovation. Through inspiring stories and engaging exercises, Doug equips attendees with a clear plan to create and sustain an authentic and enduring corporate culture.

Selection of Conferences

DISNEY U: The Wonderful World of a Lasting Brand

Disney is the ultimate icon of applied imagination. In this high-energy presentation, Doug explores how Walt Disney created “The Happiest Place on Earth” and the secrets behind Disney’s unparalleled employee development model. He delves into how Disney reinforces its values, culture, and brand every day, continually captivating the hearts and minds of thousands of employees. Discover how Disney University founder, Van France, has inspired generations with Walt Disney’s timeless values of Innovate, Support, Educate, and Entertain.

Organizational Culture: More than a Coat of Paint

Culture is the cornerstone of success—a unique asset that can’t easily be replicated. In this talk, Doug demonstrates how leaders must build, live, and reinforce corporate culture daily so it becomes an authentic and sustainable advantage. He emphasizes that a winning culture is one where values are “actively” infused throughout the organization, supporting the company’s performance and long-term success.

The Magic of Exceptional Customer Service: Keep Plussing the Show

What’s behind Disney’s legendary employee and customer loyalty? Doug shares the four pillars of Disney University: Innovate, Support, Educate, and Entertain, and explains how these principles have helped Disney remain one of the world’s most beloved brands. This talk provides practical strategies to elevate an organization’s customer service, showing that customer service excellence must be deeply embedded in company culture.

Even Monkeys Fall from Trees: Learning from Mistakes and Embracing Change

Disney has led the way in creating a culture that not only accepts but learns from mistakes. Doug takes the audience behind the scenes to reveal how Disney has overcome obstacles by relentlessly challenging the status quo. This talk shows how learning from failures can strengthen the team and sustain an innovative, adaptive culture—essential in today’s competitive global environment.

Do You Want To Book Doug Lipp?

If you’re looking for an inspiring, innovative, and results-oriented talk on corporate culture and leadership, you can book Doug Lipp through Thinking Heads. As a leading expert in organizational culture and customer service, Doug offers insights on how to build a sustainable, differentiated culture. Contact Thinking Heads today for more information and to secure his participation at your next event.