adversity
attitude
banking
business growth
change
Change management
Creative thinking
CRM
customer experience
design
design thinking
Diseño
Education
employee engagement
Engagement
Future Trends
human resources
innovation
inspiration
organizational development
peak performance
Perfomance
performance
success
talent development
teambuilding
wellness
Doug Lipp helps organizations strengthen their corporate culture and drive business performance. A distinguished international consultant, author, and former head of training at the legendary Disney University, Doug has authored eight books, including the best-selling *Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees*. Doug’s reputation as a business speaker has grown worldwide due to his unique insights and practical approach to building a values-based and sustainable corporate culture, making him one of the most sought-after voices in business today.
At just 29, Doug’s talent earned him the role of leader of the Disney University training team at Disney’s corporate headquarters, making him one of the youngest leaders in this iconic institution. Fluent in Japanese, Doug was also a key member of the launch team for Tokyo Disneyland, Disney’s first international theme park. Drawing from his 30 years of experience, he has inspired countless organizations, sharing how Disney overcame strategic challenges to create one of the most admired corporate cultures. Through compelling examples and powerful stories about innovation, service, values, and leadership, Doug reveals the behaviors and tools that underpin excellence at Disney and other major organizations.
Doug Lipp’s presentations are dynamic, highly interactive, and customized to address the unique culture of each organization. Doug meticulously researches each company before his presentations, ensuring that his content resonates meaningfully with the audience. His talks focus on how a company’s current culture impacts business performance, offering practical strategies to strengthen cultural foundations built on leadership, teamwork, and innovation. Through inspiring stories and engaging exercises, Doug equips attendees with a clear plan to create and sustain an authentic and enduring corporate culture.
Disney is the ultimate icon of applied imagination. In this high-energy presentation, Doug explores how Walt Disney created “The Happiest Place on Earth” and the secrets behind Disney’s unparalleled employee development model. He delves into how Disney reinforces its values, culture, and brand every day, continually captivating the hearts and minds of thousands of employees. Discover how Disney University founder, Van France, has inspired generations with Walt Disney’s timeless values of Innovate, Support, Educate, and Entertain.
Culture is the cornerstone of success—a unique asset that can’t easily be replicated. In this talk, Doug demonstrates how leaders must build, live, and reinforce corporate culture daily so it becomes an authentic and sustainable advantage. He emphasizes that a winning culture is one where values are “actively” infused throughout the organization, supporting the company’s performance and long-term success.
What’s behind Disney’s legendary employee and customer loyalty? Doug shares the four pillars of Disney University: Innovate, Support, Educate, and Entertain, and explains how these principles have helped Disney remain one of the world’s most beloved brands. This talk provides practical strategies to elevate an organization’s customer service, showing that customer service excellence must be deeply embedded in company culture.
Disney has led the way in creating a culture that not only accepts but learns from mistakes. Doug takes the audience behind the scenes to reveal how Disney has overcome obstacles by relentlessly challenging the status quo. This talk shows how learning from failures can strengthen the team and sustain an innovative, adaptive culture—essential in today’s competitive global environment.
If you’re looking for an inspiring, innovative, and results-oriented talk on corporate culture and leadership, you can book Doug Lipp through Thinking Heads. As a leading expert in organizational culture and customer service, Doug offers insights on how to build a sustainable, differentiated culture. Contact Thinking Heads today for more information and to secure his participation at your next event.
If you’re looking for an inspiring, innovative, and results-oriented talk on corporate culture and leadership, you can book Doug Lipp through Thinking Heads. As a leading expert in organizational culture and customer service, Doug offers insights on how to build a sustainable, differentiated culture. Contact Thinking Heads today for more information and to secure his participation at your next event.
1. Inquiry: Share your event goals and budget. We respond within 24 hours.
– Solid Contracts: Legal protection and clear clauses regarding cancellations.
– Plan B: Immediate backup support in case of unforeseen events.
– Fiscal Compliance: Proper invoicing and adherence to regulations.
– Keynotes: Main stage presentations (45-60 min).
– Fireside Chats: Dynamic, informal on-stage interviews.
– Panels: Expert roundtable discussions.
– Workshops: Executive sessions or private meetings.
– Virtual Events: High-quality webinars and online conferences.
View profile
Book Speaker
View profile
Book Speaker
Contact us
