Managing Director at Eventim Spain (entradas.com)
It’s time for humane leaders to use technology as a tool to improve people’s wellbeing.
Who is Susana Voces?
Susana Voces is an entrepreneur with a brilliant professional career linked to technology, as well as a global thought leader on online and omnibus sales platforms, leadership in companies undergoing transformation and overall, the digital economy.
She’s a frequent opinion piece writer for several media outlets, such as Expansión, El Confidencial, Cinco Días, Crónica Global, Ethic and more.
What will you learn from Susana Voces as a speaker?
Susana Voces shares a practical and positive vision around technological transformation, and the role of CEOs and women in business. In addition to e-commerce, she talks about topics such as the digitalization of the company, cross-border trade, the role of the CEO in the digital transformation and, in general, the retail business.
Although her major areas of expertise revolve around online sales platforms and corporate leadership, Susana further insists that companies need to incorporate a new, updated and disruptive leadership style with focus on improving people’s wellbeing through technology.
Susana Voces’s career and contribution to society:
Susana Voces majored in Industrial Engineering at ICAI- Universidad Pontificia de Comillas and subsequently graduated in Marketing at ICADE-Pontificia Universidad de Comillas. She also has a postgraduate degree in Business Management and Administration from Harvard University.
Since September of 2020, she’s the Managing Director of Eventim Spain, a company of CTS Eventim, one of the leading international providers of ticketing services and live entertainment. As CEO of the marketplace entradas.com, Susana has aimed to position Eventim Spain as the top provider of technological solutions for the leading promoters in the live entertainment, cultural and sports industry.
Susana combines her executive position with her participation as an Independent Director in the Board of Directors of CaixaBank Payments & Consumer, as an advisor in Imagen Bank and also in ESIC Business School. Additionally, she leads the Technology and Digital Transformation Observatory of the Spanish Retail Association (AER), of which she is a member of the board of directors, as well as the Spanish Digital Economy Association (ADigital).
In March 2019, she took a career leap to break into the fast-growing global food delivery industry by taking on the challenge of leading the global restaurant business as Vice President of Deliveroo.
Previously, she was the General Manager of eBay in Spain, a responsibility she added in Italy in March 2017. Her career on eBay began in 2013 as head of market development and within a few months she was appointed Sales Director for Europe. She has also developed her professional career in technology related companies such as Ericsson and payment methods such as PayPal. In the latter she was in charge of business development in Spain and Portugal.
Awards and recognitions:
During her long professional journey, she has received several business awards and recognition:
In 2014 she received the Fifth Young Talented Managers of Spain award, in the Commercial Management category, granted by the Spanish leading headhunter firm Seeliger & Conde.
The following year, the Spanish newspaper El Mundo in its female supplement “YoDona”, included her name in the Top20 Spanish Technology Leading Women.
In 2017, her name appeared in the list of Top100 Women in Spain. In Italy, she was also included in the Inspiring Fifty 2018 list.
In 2019 and 2021 she was part of Yo Dona magazine’s 500 Most Influential Women list in Spain, in the category of Directors.
President and CEO of Aena (2017-2018). President and CEO of CESCE (2016-2017). Secretary of State for Trade of Spain (2011-2016). State Economist.
CEO of Evidence Based Psychology and Author of #1 Wall Street Journal bestselling book, ''Emotional Agility''.
Expert in social and consumer behavior. Founder and CEO of 40dB. President of the CIS (2008-2010)
Founder and CEO for all LATAM of the international consultancy GrupoSet