Jenn Lim is a global thought leader in authentic leadership, organizational culture, and workplace well-being. As CEO of Delivering Happiness, she inspires leaders and companies worldwide to transform business models through happiness, purpose, and positive impact. Jenn began her relationship with Zappos as a consultant in 2003 and helped grow it into the $1.2 billion business later acquired by Amazon, creating the original Zappos Culture Book that became a global model for using happiness as a business strategy.
Jenn co-founded Delivering Happiness with Tony Hsieh, the late CEO of Zappos.com, turning it into a model company for corporate culture and one of the Inc. 5000 Fastest Growing Companies. She authored the bestselling book Beyond Happiness (2021), where she redefines leadership through resilience, humanity, and purpose. She serves on the Global Happiness Council of Work and Wellbeing and has worked with hundreds of organizations, including Fortune 500s, Best Places to Work, startups, and governments. Her expertise has been featured in Inc., Forbes, Fast Company, Fortune, Entrepreneur, and Success Magazine. In 2010, she led the launch of Tony Hsieh’s first book, Delivering Happiness, which sold over 550,000 copies and reached #1 on the New York Times and USA Today bestseller lists. Delivering Happiness, the consultancy, has since worked with more than 400 companies in over 110 countries.
Jenn’s talks are dynamic, candid, and deeply inspiring. With a mix of research, case studies, and real-world experience, she connects with audiences ranging from executives and entrepreneurs to young leaders. Following the sudden loss of her co-founder and close friend Tony Hsieh in 2020, Jenn brings a deeply personal perspective to conversations about resilience, purpose, and building cultures that outlast any one leader.
Explores the evolving world of work, offering practical tools like the Greenhouse Method to help teams adapt, stay aligned, and thrive. She draws on lessons from scaling Zappos and Delivering Happiness to over 400 companies worldwide to help teams navigate hybrid and remote work models.
Based on her book Beyond Happiness, Jenn shares a new perspective on redefining happiness and introduces the Double ROI framework. Jenn unpacks how happiness, measured through both profit and purpose, can be tracked and improved like any other business metric.
A candid look at workplace trends, uncovering how companies can build resilient cultures that attract and retain top talent. She shares data-backed strategies from her work with Fortune 500 companies on reducing turnover and building magnetic workplace cultures.
If you are looking for an inspiring and expert speaker in leadership, innovation, and motivation for your next event or conference, you can book Jenn Lim through Thinking Heads. As one of the most prominent figures in organizational culture and authentic leadership, Jenn delivers a dynamic and professional presentation that ensures the best experience for your audience. Contact Thinking Heads today to learn more and secure her participation in your upcoming event.
1. Inquiry: Share your event goals and budget. We respond within 24 hours.
– Solid Contracts: Legal protection and clear clauses regarding cancellations.
– Plan B: Immediate backup support in case of unforeseen events.
– Fiscal Compliance: Proper invoicing and adherence to regulations.
– Keynotes: Main stage presentations (45-60 min).
– Fireside Chats: Dynamic, informal on-stage interviews.
– Panels: Expert roundtable discussions.
– Workshops: Executive sessions or private meetings.
– Virtual Events: High-quality webinars and online conferences.
View profile
Book Speaker
View profile
Book Speaker
Contact us
