Steven Van Belleghem is recognized as one of the foremost global thought leaders in customer experience. He has inspired companies such as Disney, Mastercard, Mercedes, Booking.com, Heineken, and Salesforce with a vision that blends common sense, new technologies, empathy, long‑term thinking, and social responsibility to win customer hearts over and over again. He is the author of six bestselling books, including A Diamond in the Rough, which Forbes recommended as the #1 must‑read business book for 2024. Beyond speaking, he shares ideas on social media and teaches marketing part‑time at Vlerick Business School while serving as a guest lecturer at London Business School.
Steven is the co‑founder of Nexxworks, an inspiration agency that organizes global tours for executives to learn from leading companies. He is also an investor in customer‑experience companies such as Hello Customer and IO Digital. His client list includes global organizations like Google, Unilever, Daimler, ING, and Booking.com. Combining entrepreneurial experience with academic insight, he brings practical, real‑world perspectives on customer experience trends, connecting strategic concepts with field examples gathered during company visits worldwide.
Steven’s talks are dynamic, inspiring, and filled with real‑life cases from his visits to leading companies worldwide. His style blends data, storytelling, and forward‑looking insights to help organizations transform their customer experience. Aimed at executives, sales teams, and marketing and innovation departments, his presentations deliver practical tools and motivation to boost loyalty and business growth.
Explores strategies that combine technology, common sense, and empathy to build lasting customer relationships.
A tour of best practices observed at leading companies around the world and how to apply them to stand out in the market.
How to integrate innovation and corporate responsibility to stand out and connect with new generations of consumers.
If you are looking for an inspiring speaker and expert in customer experience, innovation, and leadership for your next event, you can book Steven Van Belleghem through Thinking Heads. As one of the top global references in his field, Steven delivers dynamic presentations full of practical examples that will transform your audience. Contact Thinking Heads today to learn more and secure his participation.
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