Jonas Kjellberg, former CEO and co-founder of Skype, is an entrepreneur and expert in customer experience and innovation. As an investor in tech startups and author, Kjellberg has specialized in creating exceptional user experiences that inspire customers to share their enthusiasm for a product and become part of the sales process. With a unique vision of how customer satisfaction drives company growth, Kjellberg has left a lasting impact on the fields of technology and innovation.
Throughout his career, Jonas Kjellberg has played a key role in multiple groundbreaking ventures. Beyond his pivotal work at Skype, he was the CEO and founder of Campuz Mobile, which was later acquired by Vodafone, and Optimal Telecom, acquired by Tele2. He has also served as Vice President for Bertelsmann at Lycos Europe, CEO and partner of Wyatt Media Group, and Head of Online Business at Investment AB Kinnevik. Kjellberg has also taught User Experience and entrepreneurship at Stanford University and collaborates with the Stockholm School of Economics, sharing his broad experience with new generations of entrepreneurs. In 2014, he was honored as International Guest Speaker and is the first foreigner to be ranked among the top 10 speakers in Finland.
Jonas Kjellberg’s conferences focus on teaching the essentials of creating unforgettable user experiences that foster customer satisfaction and loyalty. With a clear and dynamic style, Kjellberg shares his innovative vision on how to integrate the customer experience at every level of an organization, from product design to the sales process. His talks are known for their practical and motivational approach, providing attendees with tools and strategies to develop a winning sales culture and build products that captivate users.
In this talk, Jonas Kjellberg shares the keys to creating user experiences that go beyond functionality and capture the customer’s emotions. Using specific examples from his experience at Skype and other startups, Kjellberg shows how user delight can become a brand’s differentiating factor. The session covers practical insights on how to transform feedback into growth and turn it into a natural sales process, ultimately boosting customer retention and satisfaction.
In this presentation, Kjellberg explains how to embed a sales-oriented mindset throughout an organization. From designers to the sales team, everyone plays a role in engaging the customer. Kjellberg outlines the essential components of an effective sales culture, using real examples and tactics he applied at companies like Skype, providing tools to turn each interaction into a sales opportunity.
Kjellberg addresses how to make innovation the core of a successful business. Based on his book “Gear Up,” co-authored with Lena Ramfelt and Tom Kosnik, he reveals the principles necessary to create business models that foster creativity and sustainable growth. Attendees learn how to structure their companies to encourage experimentation and to build business models that adapt quickly to market changes.
If you’re looking for an innovative and persuasive talk on customer experience and sales culture, you can book Jonas Kjellberg through Thinking Heads. As one of the leading figures in the field of innovation and entrepreneurship, Jonas offers expert insights on turning customer satisfaction into a driving force for business growth. Contact Thinking Heads today for more information and to secure his participation in your next event.
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