Ron Kaufman is a global leader in customer service transformation and organizational service culture. His purpose is to help companies and governments elevate service quality and customer experience through innovative and sustainable strategies. As the founder of “UP! Your Service,” Ron has trained thousands of leaders and teams in over 50 countries, making a significant impact on customer satisfaction and business performance.
Ron Kaufman’s international career spans more than three decades, advising multinational corporations, governments, and leading organizations across Asia, America, Europe, and the Middle East. He is the bestselling author of “Uplifting Service” and a regular contributor to major media. Ron has received numerous awards for his contribution to the development of exceptional service cultures and is a frequent guest at global conferences. He has transformed the service vision and practices of major corporations such as Singapore Airlines, Microsoft, and Nokia, among many others.
Ron Kaufman’s talks are dynamic, practical, and highly interactive. His style is inspiring and educational, blending real-life examples, actionable tools, and contagious energy that motivates audiences to take immediate action. He addresses both executive teams and professionals at all levels, tailoring his messages to the challenges of each sector. Attendees leave with clear, actionable ideas to transform customer experience and strengthen service culture in their organizations.
This keynote focuses on the key elements to design and implement an outstanding service culture in any organization. Ron shares methodologies, success stories, and tools to inspire team change and enhance customer satisfaction.
Ron Kaufman explores the role of leadership in adapting to the digital era, offering strategies to boost customer service and stand out in increasingly competitive markets.
Ron discusses the challenges and opportunities of delivering service in an international context, showing how companies can maintain excellence and consistency at a global scale.
If you are looking for an inspiring and expert speaker for your next event or conference on customer service, organizational culture, or business transformation, you can book Ron Kaufman through Thinking Heads. As one of the most prominent figures in the development of service cultures, Ron delivers a dynamic and professional presentation that ensures the best experience for your audience. Contact Thinking Heads today to learn more and secure his participation in your upcoming event or conference.
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– Keynotes: Main stage presentations (45-60 min).
– Fireside Chats: Dynamic, informal on-stage interviews.
– Panels: Expert roundtable discussions.
– Workshops: Executive sessions or private meetings.
– Virtual Events: High-quality webinars and online conferences.
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